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Amazon Operations · NA & Canada Fulfillment
Area Manager → Operations Manager III
2017 — 20225 Fulfillment Centers
Overview
Promoted from Area Manager to Operations Manager III across five North American robotics fulfillment centers. Steered strategic launches and scaled operations impacting 3,000+ employees — including Scarborough in the Greater Toronto Area.
Key Contributions
- → Steered 3 high-profile Robotic Fulfillment Center launches in Canada as the Operations Subject Matter Expert, achieving maximum capacity at 99% accuracy.
- → Led cross-functional teams of 9 Area Managers and 500+ associates across 7 interdependent processes, mentoring 12 reports to promotion.
- → Executed 4 major network-wide process improvement projects in space and asset management, yielding $1.1M in variable expenditure savings.
- → Launched Amazon's first Sub-Same Day (SSD) delivery hub, ramping processing capabilities by 270% within 8 weeks and pioneering half-day Prime delivery pilots.
- → Fostered a rigorous safety culture, reducing Recordable Injury Rates (RIR) by 33% YoY through 47 zero-cost process optimizations.
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Fulfillment Network Scale
TEB6 — New Jersey
A high-throughput non-sort fulfillment center handling medium-to-large bulkier items. Strategically positioned to serve the NY-Philadelphia corridor.
PHL1 — Delaware
One of Amazon's earliest fulfillment centers dating back to 1997. A traditional FC that also supports Same-Day delivery for the Mid-Atlantic region.
YVR4 — Delta, BC
A massive 450,000 sq ft facility utilizing advanced technology. Key node for distribution throughout Western Canada.
YYZ9 — Scarborough, ON · Greater Toronto Area
An over one million square foot facility featuring modern warehouse technologies and robotic pickers. A major inbound and outbound logistics hub serving the Greater Toronto Area.
YXX2 — Abbotsford, BC
A robotics-enabled sortable fulfillment center utilizing Amazon "Hercules" robots to dynamically retrieve product shelves for customer orders.