Senior Program Manager, Visual Innovation Services

Overview

Mission-critical supply chain systems for 2 global programs enabling digital-first cataloging for 150+ Retail Partners across NA, EMEA, LATAM, and APAC.

Key Contributions

• → Led multi-year Product Movement and External Content Provider programs, driving $11M–$14M in annualized product sales impact.
• → Launched MINT transfer service, resolving a $55M sourcing bottleneck for stranded retail inventory across global fulfillment centers.
• → Directed global asset management workflows and operations across 16 Amazon studios and 12 third-party partners.
• → Architected comprehensive internal tooling and knowledge bases, improving first-response resolution by 30% and reducing contact rates by 17% YoY.